New Study Reveals Up To 12,000 Laptop Computers Lost Weekly and up to 600,000 lost annually in U.S. Airports

June 30, 2008 at 12:31 pm
53 Percent of Surveyed Mobile Professionals Carry Confidential Company Information, 65% of Those Who Carry It Don’t Take Steps to Protect It
ROUND ROCK, Texas – Dell today introduced Dell ProSupport Mobility Services, a suite of modular asset and data protection services to help companies protect laptop computers and company information, especially when the computers are lost – a growing problem for a mobile workforce.
IDC projects nearly 54 million units of business laptops will be purchased for employees and shipped in 2008.New research reveals that hundreds of thousands of these laptops will be lost or left behind at airports, and 65-69 percent of them will go unclaimed.1
For many companies, the loss of valuable information contained on the systems may be of even greater concern as the research indicates that approximately 53 percent of surveyed mobile professionals carry confidential company information and 65 percent of those who do, don’t take steps to protect it.1 This data can include customer and consumer information, confidential business information and intellectual property such as software code and product renderings. 
The research, conducted by the Ponemon Institute  and sponsored by Dell, shows that up to 12,000 laptops are lost in U.S. airports each week.  Highlights and a complete copy of the research may be found at
“It’s staggering to learn that up to 600,000 laptops are lost in U.S. airports annually, many containing sensitive information that companies must account for,” said Larry Ponemon, chairman and founder of the Ponemon Institute. “IT departments must re-evaluate the steps they’re taking to protect mobile professionals, the laptops they carry and company data stored on mobile devices.”
To help companies keep mobile workers and assets protected and connected, Dell is expanding its ProSupport portfolio by introducing new asset and data protection services for ProSupport for IT and ProSupport for End-Users service models.  These include:
·         Laptop Tracking and Recovery – helps companies more accurately track and recover lost or stolen laptops.
·         Remote Data Delete – enables customers to remotely delete sensitive company data if a laptop is lost or stolen.
·         Hard Drive Data Recovery –Retrieves information from a failed or damaged hard drive.   
·         Certified Data Destruction – Destroys notebook data in a secure manner, providing certification of destruction, and disposing of the customer’s hard drive in an environmentally responsible manner.
·         CompleteCare Accidental Damage Service* – covers repair and replacement costs associated with most accidental damages to laptops caused by spills, drops and surges.
·         Extended Battery Service – expands battery warranties that include the option to replace a battery in the second to third year of system ownership. 
“Laptops will soon become more prevalent than desktops in business,” said Steve Schuckenbrock, president, Dell Global Services and CIO. “Dell is providing services and system features now to keep companies, their mobile professionals and the company information they carry ‘Protected and Connected’ at all times.” 
“Dell is continuing to listen to their customers and is introducing services aimed at addressing their needs,” said Matt Healey, Research Manager, IDC Software and Hardware Support Services. “Dell ProSupport Mobility Services provides an added layer of protection for the busy and fast-moving mobile workforce of today’s economy. Adding this layer of protection can help these employees become more productive and face the challenges of business today.”
The Dell ProSupport portfolio, initially introduced in February 2008, is a configurable suite of services that lets customers choose the support offerings that meet their unique needs. Customers can choose recommended solutions based on service model, technology being used, desired service level, or other proactive selections. With the right options, customers can reduce technical incidents by as much as 37 percent3 and critical downtime by as much as 48 percent4.
In addition to Dell ProSupport Mobility Services, Dell commercial laptop systems are available with advanced security features such as full disk encryption hard drives, TPM security chips and the Wave EMBASSY Trust Suite. Integrated smart cards and fingerprint readers are also available for companies that want an extra measure of external notebook security. Mobility Services combined with Dell ProSupport services better equip businesses to handle the mobility and data security challenges of today’s workforce. 
Dell ProSupport Mobility Services are available to customers in the U.S. and Canada through Dell sales representatives or through Dell Registered Channel Partners.   Mobility services will be available in Latin America, Europe and Asia in July and August. To learn more about Dell ProSupport Mobility Services, visit
 For more information about mobile protection and data security including helpful tips for protecting mobile data, visit
About Dell
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* Note to Editors
Laptop Lost & Found data is available for top U.S. airports.
1.Source: Ponemon Institute Airport Insecurity: The Case of Lost Laptops, sponsored by Dell, June 2008
2 Source: IDC Worldwide Quarterly PC Tracker, June 2008
*CompleteCare service excludes theft, loss and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return nit to Dell. For complete details visit
3 Based on an August 2007 internal study of Dell customers upgrading to Platinum Plus Enterprise Support.
4 Based on an August 2007 internal study of Severity 1 resolution time for Dell customers upgrading to Platinum Plus Enterprise Support. Select features of Platinum Plus are now available in the Dell ProSupport Mission Critical Option.