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Ponemon Institute Announces Results of 2014 Most Trusted Companies for Privacy Study

January 28, 2015, 9:00 am

In recognition of Data Privacy Day, Ponemon Institute is pleased to announce the results of the 2014 Most Trusted Companies for Privacy Study, an annual study that tracks consumers’ rankings of organizations that collect and manage their personal information. This year, the most trusted company is Amazon.

The 10 Most Trusted Companies for 2014

Amazon
American Express
PayPal
Hewlett Packard
IBM
Nationwide
USAA
LinkedIn
Apple
USPS (tied)
Intuit (tied)
Mozilla

Why is a company trusted?

Now in its ninth year, the Most Trusted Companies for Privacy Study provides a list of overall top performing companies and federal agencies as well as those industries that are perceived to be most trusted for their privacy practices. What these companies have in common is a strong orientation to respecting their customers and providing the best possible customer service. In contrast, the study also finds that a poorly written and disclosed privacy policy can actually diminish trust.

In this study, we also ask consumers if the privacy of their personal information is important.  While privacy is increasing in importance, consumers fear they are losing the ability to control the collection, use and sharing of their personal information. 

How the study is conducted

Ponemon Institute’s Most Trusted Companies for Privacy Study is an objective study that asks consumers to name and rate organizations they believe are most committed to protecting the privacy of their personal information. This annual study tracks consumers’ rankings of organizations that collect and manage their personal information.

More than 100,000 adult-aged consumers were asked to name up to five companies they believe to be the most trusted for protecting the privacy of their personal information. Consumer responses were gathered using a continuous sampling concluding in October 2014 and resulted in a final sample of 7,791 respondents who, on average, provided 5.4 discernible company ratings that represent 25 different industries. The full report will be available next week on our website.

 


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